Refund policy
Due to the handcrafted, artisanal nature of our cosmetic items and strict health and hygiene standards, Good Ground Herbals LLC does not accept returns or exchanges on any open or used personal care products.
To protect the health and safety of our customers, we cannot accept returned topicals, salves, or body oils back into our compounding facility once they have left our custody. All sales are final.
Damaged or Incorrect Items:
Your satisfaction is our priority. If your order arrives damaged during transit, or if you receive the wrong product, please contact us immediately at GoodGroundHerbals@gmail.com within [48/72] hours of delivery with a photo of the item and your order number. We will gladly send a replacement or issue a store credit to make it right.
Your satisfaction is our priority. If your order arrives damaged during transit, or if you receive the wrong product, please contact us immediately at GoodGroundHerbals@gmail.com within [48/72] hours of delivery with a photo of the item and your order number. We will gladly send a replacement or issue a store credit to make it right.